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Police Department

Show All Answers

1. How do I obtain a copy of police report?

A police report may be obtained from the Records Unit, located in the lobby of police headquarters, 345 South County Road, Palm Beach, FL 33480. This service is provided Mon - Fri. from 9:00 a.m. until 3:00 p.m. You can also call ahead of time to speak with a Records Custodian, 561-838-5480. Please have your case number available.

2. Where is the Palm Beach Police Department located?

Our address is 345 S. County Road, Palm Beach, FL 33480. We are located between Royal Palm Way and Worth Avenue across the street from the Palm Beach Town Hall.

3. What phone number should I use to contact the Palm Beach Police Department?

In any non-emergency situation, dial (561) 838-5454. This number is available 24 hrs. a day, seven days a week. Use this number to report suspicious activity or to request any police service. In any emergency call 9-1-1. Describe your emergency (police, fire or medical) and stay on the line. Be assured that while you are on the line with the operator – emergency personnel have already been dispatched to assist you.

4. How can I obtain a parking permit?

Certain streets and/or blocks have been designated by the Town of Palm Beach for parking by resident permit only . If the street on which you live has been so designated, you can obtain a permit at the Finance Department in Town Hall, 360 S. County Road, Palm Beach. You must show proof of residency and a vehicle registration. Temporary parking permits are also available for guests. For more information, please call the Finance Department at (561) 838-5400 or download the information sheet. Residential Parking Permit

5. What information do I need to register my residential or business alarm? And in the Direct Connect Program?

The Town of Palm Beach requires all alarms to be registered. You can download the ALARM REGISTRATION APPLICATION here and return the Subscriber Card in person or mail to Town Hall, 360 S. County Road, Palm Beach on Mon - Fri. from 9:00 a.m. - 5:00 p.m. The following information is needed: the name, address and phone number of your alarm company, names and phone numbers of emergency contacts (persons we can contact when you are not at home and who can respond with a key to your residence if needed). 

The Direct Connect Program saves valuable time by immediately dispatching police when an alarm is activated at your business.

Residents may register for Direct Connect Residential Program by clicking here: Direct Connect Residential Alarm Application

Businesses may register for the Direct Connect program by clicking here: Direct Connect Business Alarm Application

6. I need fingerprints taken for employment, travel, other reasons.

The Palm Beach Police Department's Crime Scene/Evidence Unit is also responsible for all fingerprinting. Please bring the required fingerprint card, unsigned, along with a valid driver's license, passport or birth certificate. The Crime Scene/Evidence Unit is located in the lobby of police headquarters. The hours are Mon - Fri. 10:00 a.m. - 2:00 p.m.

This service is available for Town of Palm Beach residents only.

7. Closed House Service: Will the police department watch my house when I am away on vacation?

 

The Palm Beach Police Department offers a "Closed House" service.  Before leaving town, whether for a short vacation or for the entire season, call the department's non-emergency number (561-838-5454) to register for this free service or follow the link below to complete the convenient online form or printable Closed House PDF form. 

When you call, the Telecommunicator will take down pertinent information which will be provided to the officers who patrol your street. Officers will check your house periodically throughout the day and night to insure that it is secure in your absence. When you return to town, call 561-838-5454 to cancel the service. There's no need to re-register each time you leave town. Simply call the Palm Beach Police Department to let us know you wish to activate the service.  

Closed House Printable PDF Form

Closed House Online Reporting Form

8. Do you offer security surveys?

Yes. Call the Crime Prevention office at (561) 838-5467 to request a free security survey. A specially trained and certified Crime Prevention Practitioner will conduct the survey and provide you with a written report. This survey is available for private residences, condominiums, offices and retail businesses.

9. I need a police officer to provide private service at my home or business.

Private citizens or organizations sometimes have the need for police service beyond that which can be provided by the regular assignment of police officers. The Palm Beach Police Department provides for private police services with all associated costs to be paid by the private party. To request this service, please call (561) 838-5467 during normal business hours. Requests must be received five days in advance of the requested date of service.

10. How can I apply for a position with the department?

Visit our Careers Section on this website which will provide information on law enforcement job opportunities and requirements. In addition to applying for open positions, you may also submit your interest in a future position. Should a position become available, you will be notified by email and/or mail. To learn more visit Careers

11. Where can I pay a parking citation I received in Palm Beach?

Parking tickets can be paid online with Mastercard or Visa by visiting the link below. You can also pay with check or money order by mailing the citation along with your remittance to:

Town of Palm Beach
Finance Department
PO Box 2029
Palm Beach, FL 33480

If you prefer, to make payment if person Town Hall is located at 360 S. County Road, Palm Beach.

To Pay Online: CLICK HERE

12. How can I Dispute a Parking Ticket

If you believe a Parking Ticket was issued in error you may download an Appeal Form* (below) and return it for review. The Palm Beach Police Department will only rescind tickets which were issued in error. Electing to appeal a Parking Citation will not waive late fees which accrue 7 calendar days after issuance. If the citation is not rescinded, ALL late fees will apply.

*This appeal is not a plea or request for a Court Appearance. In order to hear you case before a Magistrate and “Not Guilty” you must notify the court in person or in writing:

The County Courthouse
Clerk of the Circuit Court
P.O. Box 3544
West Palm Beach, FL 33402-3544
Phone (561) 355-2994

You will need to provide the court with your Name, Address, and a copy of the citation. The Court will notify you of the court date.

Download APPEAL FORM

13. I am dissatisfied about my recent contact with a Palm Beach Police Officer, what can I do?

To maintain the highest level of public confidence, all complaints will be thoroughly and impartially investigated. The Professional Standards Lieutenant operates as the investigative arm of the Director of Public Safety to identify and review employee behavior that would tend to discredit the Department and the community we serve. Professional Standards ensures all complaint investigations are conducted with consistency and fairness.

Complaints may be received in person, via written correspondence, telephone calls, or anonymously. Please call (561) 838-5454 and ask to speak with the Patrol Commander on duty for more information or download the Citizen Complaint form for further instructions
HERE

14. How can I be placed on the Emergency Re-Entry List for Storm Emergencies?

The Town Emergency Re-Entry List Program is designed to assist our out-of-town residents/owners/lease holders, business owners or property representatives in gaining access to the Town after an emergency (e.g. hurricane) event.  You MUST have a government issued I.D. to be placed on this re-entry list.  Those with a Florida driver’s license that have a Town address do not need to complete this, unless they wish to place a property representative on the re-entry list.  

After your application is submitted your name will be placed on an approved Emergency Re-Entry list that will be verified by an officer at designated re-entry checkpoints after an emergency.  For security reasons, you will still be required to stop and present government issued I.D. at checkpoints.   This Emergency Re-Entry list will expire on 12/31/2024.  Please direct any questions to the Police Community Relations Unit @ 561-838-5467.

PDF Application:   RE-ENTRY LIST PROGRAM APPLICATION  

Fillable Application:  FILLABLE RE-ENTRY LIST PROGRAM APPLICATION.

Completed applications and supporting documentation can be e-mailed to: TCR@palmbeachpolice.com or mailed to the address below: 

Town of Palm Beach Police Department

Community Relations Unit

345 S. County Road

Palm Beach, FL   33480

15. How do I find the Town Code of Ordinances?

All of the Town Ordinances can be found at www.municode.com or by clicking HERE

16. I would like information about Palm Beach Police & Fire Foundation Citizen's or Teen Academy.

Please call (561) 838-5467 to speak with a member of our Community Relations Unit.

17. What to do when stopped by a police officer?

There are many different reasons why you might be stopped by a police officer. Whatever the reason, the officer needs your cooperation.

•The police may want to warn you about a potentially dangerous situation.
•You may have committed a traffic violation.
•Your vehicle may match the description of one used in a criminal act.
•The officer might think you are in trouble and need help.
•You may have witnessed a crime.

If you are stopped by the police while driving, you may feel confused, anxious or even angry.These are natural feelings, but remember, traffic stops can also be stressful and dangerous for the police officer. Each year, a number of law enforcement officers are killed or seriously injured while making the "routine" traffic stop. Police officers are especially vulnerable during the hours of darkness.

Remember: Be courteous and cooperative in any stop by the police. If you are courteous and cooperative, they will respond in kind.

18. What to do when stopped by a Police Officer while driving

You, as a law-abiding citizen, can do the following to help lessen the uneasiness of the experience:

When you see the blue overhead lights and/or hear the siren, remain calm, slow down and pull over in a safe location off the roadway.

• Do not exit your vehicle unless asked to do so. This is for safety reasons.
• Keep your hands on the steering wheel so the officer can see them.
• Inform the officer of any weapons in your vehicle and their location. Do not reach or point to the location.
• Avoid any sudden movements, especially toward the floorboard, rear seat or passenger side of the vehicle.
• Comply with the officer’s request to see your driver's license, proof of insurance and vehicle registration. Florida law requires you to carry these with you.
• If your documents are out of reach, tell the officer where they are before you reach for them.
• If there are passengers in your vehicle, encourage them to remain quiet and cooperate with instructions. You, as the operator, are solely responsible for your vehicle and its occupants.
• Avoid becoming argumentative. Arguing will not change the officer's mind. If you contest the violation, you will have an opportunity to address the matter in court.
• Answer all questions truthfully.
• The officer may issue you a ticket. If you feel the reason is vague or unclear, politely ask the officer for details.
• If asked to sign a citation, do so. It is not an admission of guilt. Refusal could result in an arrest.
• You have the right to politely deny a request by a police officer to search your car; however, if probable cause is present, the officer has the right to search your vehicle without your consent.
• Understand that each situation is unique and the police officer must alter his or her response to fit the circumstance. Generally, however, a police officer

- Will provide his/her name upon request.
- Will inform a person of the reason for being stopped.
- Will only arrest a person for a crime committed in the officer's presence, or when the officer has probable cause to believe the person has already committed the crime.

REMINDER: Florida Statute 316.126 requires that all drivers yield the right of way to emergency vehicles. Drivers are to immediately pull over parallel to the nearest edge, stop and remain in a stopped position until the emergency vehicle has passed.

19. How do I submit Residential or Business Contact Information to the Palm Beach Police Department?

The Town of Palm Beach Police Department is implementing a new way for businesses and residents to update the information that is kept on file to reach a representative should they be needed. Owners will be able to go to our website at www.townofpalmbeach.com under “How Do I”, “Register For” to fill out either our residential or business information forms to mail, fax, or drop off directly to the Police Department. These forms ask for owner information, those authorized with a key to respond out should the owner not be available, any gate or access codes to the property and companies authorized on the property such as landscapers, construction, housekeepers, etc.  This information is essential to have on file and kept up to date so that the Police Department and Fire Rescue Department can reach an authorized representative who can respond to the scene within 30 minutes.

This information will be stored securely by the Police Department Communications Unit and accessible only to police and fire rescue personnel. To verify the information provided, we ask for two forms of identification linking the owner to the property and sent with the residential or business information form, such as driver’s licenses, business rental agreements, vehicle registration, or a bill associated with the owner and the property.

Click here to fill out: Residential Information Fillable Form

Click here to fill out: Business Information Fillable Form

FAX TO:   561-835-4736

Attn: Communication Supervisors

MAIL OR DROP OFF: 

Communications Supervisors

Palm Beach Police Department

345 S. County Road

Palm Beach, FL 33480

We ask that all residents and businesses participate in this program to ensure we have the most up to date information.  For any inquiries, please reach out to Telecommunicator Brittany McGary at BMcGary@palmbeachpolice.com or Telecommunications Supervisor Marlene Peralta at MPeralta@palmbeachpolice.com.

20. How do I access the Police Department's webpage?

Please click here