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Town of Palm Beach - Public Safety & Emergency Services News Release

Posted on: November 22, 2023

Direct Connect Alarm Program

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PALM BEACH, FL – The Palm Beach Police Department is committed to using every resource at its command to assist the community.  The Direct Connect alarm program saves valuable time when an alarm is activated at your home or business.  With Direct Connect you can avoid the delays caused when your alarm company calls you to confirm the alarm and then calls the police department to report the activated alarm. If your alarm is activated, your alarm monitoring company and the Palm Beach Police Department will be notified simultaneously.  This will allow us to immediately dispatch a police officer thus avoiding the delay between the time the alarm monitoring service is notified, confirms the emergency, and then calls the police department.

 This program is designed to enhance and work in conjunction with your alarm system. In order to participate in the Direct Connect alarm program, you must maintain your current alarm service.   Enrolling in this program will save you money in false alarm activations.  You will not be charged for the first 15 false alarms. 

 For more information, please visit our FAQ page at Direct Connect FAQ’s.  If you have additional questions, please contact Lead Communications Supervisor - Angela Olivares @ 561-227-6460 or 561-838-5454.

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